Any questions concerning your order should be addressed through email/[email protected]
Please include the full name and order number used at purchase time.
Shipping
Orders are shipped by day in the order in which they are received. In most instances, orders are shipped within 1-2 weekdays. Some exceptions may apply. No shipping occurs on Saturday, Sunday, or Holidays.
At this time Culture Crystals does not ship internationally.
Culture Crystals is not responsible for carrier delays by USPS.
Culture Crystals is not responsible for lost or stolen packages after confirmed delivery by carrier (US Postal Service)
Culture Crystals is not responsible for any shipping delays after the package has been delivered to post office . Visit USPS to verify shipping schedules.
Culture Crystals is not responsible for delivery delays due to circumstances outside our reasonable control such as severe weather, natural disasters, ect.
Returns, Refunds and Exchanges
All sales are final due to all products being handmade. In order for your item to be eligible for a refund or exchange your item must be proven to have a defect.
We only replace items that are defective or damaged upon arrival.